We continue to transform AMP, building on its 174-year heritage of supporting customers to live financially well, and to meet their needs today and into the future.
We have made strong progress in our strategy to become a simpler, purpose-led business in Australia and New Zealand.
It has been a year of substantial progress as we transform AMP into a customer-focused and purpose-led business. The strength and reliability of AMP has proved to be important as we supported our customers and the community through another challenging period, marked by rising interest rates and cost of living, ongoing impacts of the pandemic, and damaging floods in many parts of Australia.
A: I am proud of what we have been able to achieve in 2022. Top of the list has been the renewed energy in the organisation, supported by AMP’s new purpose – helping people create their tomorrow. It reinforces how we put the customer at the centre of everything we do, and has galvanised our people around our purpose‑led, customer-focused strategy.
Providing customers with home loans, deposit and transaction accounts in Australia.
Comprising three business lines providing advice, superannuation (Master Trust), and investment management platforms to customers.
Supporting customers with super, retirement, financial advice and general insurance, directly and through one of the largest networks of financial advisers in New Zealand.
Leveraging partnerships to expand capabilities and meet customer and market demands.
The Sydney Quay Quarter Tower (QQT) building, AMP’s new headquarters and next door to its former office in Circular Quay, was developed with a repurposed core, saving approximately 8,000 tonnes of embodied carbon and is powered by 100% renewable electricity. It has been awarded a 6 Star Green Star – Office Design v3 rating from the Green Building Council of Australia.
Photo: Adam Mørk
RepositionDrive profitable growth through digital and technology investment, and expand into natural adjacencies. Offering mortgage and deposit solutions that address customer needs, underpinned by great customer service.
Grow AMP’s flagship North platform by enhancing offerings and digital functionality to support aligned and independent advisers and their clients. Differentiate AMP through leading retirement and investment solutions.
Simplify the Advice model, delivering valued licensee services at a competitive and sustainable price, and improve efficiency in AMP’s operations.
SimplifyExecute the AMP Capital sales, delivering a simplified business.
Reflect AMP’s simplified portfolio and ensure that the business is operating efficiently.
Ensure that the business is well positioned for the future, and that the portfolio is strategically aligned.
Focus on disciplined capital management to deliver shareholder value.
ExploreDiversify the channels of existing growth businesses and identify new business model opportunities within targeted market segments.
Build best-in-class retirement offerings to meet the unaddressed needs of Australians transitioning from the workforce into retirement, including through AMP’s platforms strategy.
Explore organic and inorganic opportunities for expansion, including partnership opportunities with fintechs to achieve better outcomes for AMP’s customers and shareholders.
As a customer-led business, we are committed to providing high-quality products and services that create value for customers, including managing complaints and responding to customer feedback.
AMP is committed to attracting, developing and retaining the skills and talent of our people and advisers, which is key to AMP’s ability to create value for customers and shareholders. This includes diversity and inclusion, health and wellbeing, and employee attraction and retention.
As a customer-led business, we are committed to providing high-quality products and services that create value for customers, including managing complaints and responding to customer feedback.
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